PACE
Update – General
The NDIA have made a significant change to the way providers claim for services and the way participants control their funds. This change has been a long time coming and it has now kicked off.
There are a lot of details out there for providers about PACE and how it affects their billing procedures. But what do participants need to know? Here are some essential things you, as a participant, should be aware of regarding PACE:
Does this change my NDIS plan?
Amount of Funding
You shouldn’t see any adjustments to the funding amount for your current or upcoming plans in the PACE system.
How it Looks
The existing plans will stay the same, and if you have a rollover before Feb 2024, it will remain as is. Any new plans issued will adopt the updated PACE format, which presents the same information much more clearly.
Categories of Funding
PACE plans provide greater flexibility for participants. In NDIS plans, funding will be allocated at the support category level instead of specific line items. For instance, your plan won’t specify funding for “Occupational Therapy” but for “Improved Daily Life,” giving you more freedom in budget utilisation.
Participants will still have stated and flexible support.
Service Bookings
PACE NDIS plans do not include service bookings, giving participants more freedom and control over their funding. This allows for greater flexibility in changing support options.
Support Types
PACE is moving from 3 to 4 support types.
Support types now include:
- Core
- Capacity building
- Capital
- Recurring
Five additional categories
They will also be introducing five additional categories:
Core supports now includes two new categories:
- Home and living.
- Young people in residential aged care’ (YPIRAC), however, this is an NDIA managed category.
Capital supports includes two new categories:
- Assistive Technology, maintenance, repair and replacement.
- Specialised Disability Accommodation (SDA).
Capacity Building includes one new category:
- Behaviour supports.
Note: The five new categories will be ‘stated supports’ which are funds that are not flexible and cannot be transferred to other supports.
What is changing?
The introduction of PACE will alter the way providers invoice for NDIS-funded services. It requires providers to use the new PACE payment system and My NDIS Provider Portal, which will replace the current online system and MyPlace Portal. The rollout of these new systems began on October 30, 2023, and is projected to conclude by February 2024.
Will my plan need to be reviewed?
Your current plans will carry on as usual and PACE won’t affect the dates of your NDIS plan. Once you get a new plan, you’ll automatically be included in the PACE system with your updated PACE plan.
What happens with my providers?
You can stick with the providers you already have. Managed participants are not required to document their providers for support if they prefer not to. Now, you have the option to authorise providers to access specific sections of your plan instead of the entire plan. This allows you to decide when and what budget information, goals, and funded supports you want them to see in order for them to provide better support.
How does PACE benefit participants?
With category-specific funding, your NDIS plan offers you increased freedom in choosing how to use your funds. This way, PACE gives you more influence over your plan and the support services you access.
You have the option to give permission for your selected providers to access various aspects of your NDIS information in PACE, ranging from just contact details and plan dates to more detailed NDIS goals. This simplifies procedures for both you and your NDIS providers.
Providers can offer a greater range of results-focused services, which the NDIS considers crucial in ensuring that participants maximise their funding.
So, What do I need to do?
Currently, there’s no action required from participants.
Existing participants who need a plan change starting October 30th will be transitioned to the new PACE system. If someone already has a plan and their scheduled reassessment doesn’t involve any changes, they won’t switch to PACE until the next reassessment or if they need a plan change before that.
New Participants (with their initial NDIS plan) – starting from October 31st 2023, all new participants will be enrolled using the PACE system. You’ll receive communication from the NDIS and we’ll also offer support and guidance, so no need to stress.
Learn about Insight PBS
Our Services
Insight PBS does one thing – Behaviour Support!
We deliver the many important facets of Behaviour Support:
Functional Behaviour Assessment
Our practitioners follow the Insight PBS Process to develop a thorough understanding of behaviour and underlying causes.
Development of PBS Strategies
Evidence has shown that positive and proactive strategies do more to promote higher levels of quality of life in all people involved.
Facilitate Care Team Meetings
Insight PBS ensure that our supports are effective and efficient by regularly meeting with all stakeholders.
Restrictive Practice Assessment
Insight PBS can conduct assessment and work with all stakeholders to ultimately reduce and eliminate restrictive practices.
Staff Training and Support
We work with all carers and support workers to address the most important factors. Our goal is to improve Quality of Life for all in care team.
Behaviour Support Plans
Insight PBS develop interim and comprehensive Behaviour Support Plans to support proactive and positive strategies, and meet NDIS Commission requirements.
Why Choose Insight
Evidence based practice
We look to the latest research and best practice standard to develop and implement strategies.
Shorter waiting periods
We are constantly trying to reduce our waiting times. Depending on the area, our wait lists range between 4 and 12 weeks. Please visit here to view our wait times.
Efficient use of funds
All funds will be used efficiently in the delivery of service.
Effective implementation
Our practitioners work with the participant and their carers in order to identify the best suited strategies and the best way to implement them.
Reliable Practitioners
We aim to deliver best practice, prompt engagement and genuine interest in the participants and carers’ wellbeing.
Data informed decision -making
Implementation of strategies are monitored in an effective way in order to track changes and effectiveness.
Other Services

Psychology
Insight PBS also runs a sister organisation, Bridging Psychology. Visit the website below to learn about all our Psychology service offerings.

Online Training
Insight PBS creates and runs PD-certified training for health professionals and carers on many behaviour support topics.

In-Person Training
Insight PBS facilitates in-person behaviour support training at your business location! Click the button below to learn more.
FAQ
What is Positive Behaviour Support (PBS)?
Positive behaviour support is a way of working with people with mental illness and disabilities to improve their life with positive strategies and by addressing challenging behaviours.
Positive Behaviour Support, or Specialist Behaviour Intervention Support, involves intervening to improve a person’s life, particularly where they have been showing challenging behaviours.
How can Positive Behaviour Support help me with the Behaviours of Concern?
Positive behaviour support focuses on understanding why a person is behaving they way they are (Behaviour of Concern) in this way and working out how the person’s needs can be met without using challenging behaviours.
Positive behaviour support might help by:
- Helping the person be understood through learning communication strategies
- Changing aspects of the person’s environment, i.e. in their home to make them feel at ease
- Improving the person’s lifestyle to add community connections, and ensure they have access to activities that they find fun
- Ensuring the person has meaningful and positive relationships with others
- Providing an encouraging, fun and understanding support environment
How often do behaviour support plans need to be reviewed?
At a minimum, any behaviour support plan that contains a regulated restrictive practice needs to be reviewed every 12 months or earlier if the participant’s circumstances change.
Who are NDIS Registered Behaviour Support Practitioners?
NDIS behaviour support practitioners are practitioners the Commissioner of the NDIS Quality and Safeguards Commission considers suitable. Specialist behaviour support providers are required to notify the NDIS Commission about their behaviour support practitioners. Practitioners are considered provisionally suitable pending their assessment against the Positive Behaviour Support Capability Framework.
What are the regulated restrictive practices?
There are five categories of regulated restrictive practices that are monitored by the NDIS Commission. These are the following:
- Seclusion – the sole confinement of a person with disability in a room or a physical space at any hour of the day or night where voluntary exit is prevented, or not facilitated, or it is implied that voluntary exit is not permitted.
- Chemical restraint – the use of medication or chemical substance for the primary purpose of influencing a person’s behaviour. It does not include the use of medication prescribed by a medical practitioner for the treatment of, or to enable treatment of, a diagnosed mental disorder, a physical illness or a physical condition.
- Mechanical restraint – the use of a device to prevent, restrict, or subdue a person’s movement for the primary purpose of influencing a person’s behaviour but does not include the use of devices for therapeutic or non-behavioural purposes.
- Physical restraint – the use or action of physical force to prevent, restrict or subdue movement of a person’s body, or part of their body, for the primary purpose of influencing their behaviour. Physical restraint does not include the use of a hands-on technique in a reflexive way to guide or redirect a person away from potential harm/injury, consistent with what could reasonably be considered the exercise of care towards a person.
- Environmental restraint – which restrict a person’s free access to all parts of their environment, including items or activities.
The Regulated Restrictive Practices Guide outlines NDIS providers’ obligations when implementing regulated restrictive practices.
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